| |  | Frequently asked questions
Buying Membership
- How do I join Barbican Membership?
There are 3 easy ways to join: Join onlineCall the Box Office on 0845 121 6823 Visit the main ticket desk (Silk Street entrance) - How do I renew or upgrade my Membership?
You can renew or upgrade online, by calling the Box Office on 0845 121 6823, or by visiting the Box Office in person. - How do I buy gift Membership?
Gift Membership is the ideal present for arts lovers. Your recipient will receive a welcome pack notifying you as the donor and will enjoy a whole year of benefits, discounts and privileges for the Membership level you have chosen for them. To purchase Gift Membership you can: Buy Gift Membership onlineCall the Box Office on 0845 121 6823 Visit the main ticket desk (Silk Street entrance)
Membership card
- I still haven't received my Membership card, what should I do?
New Members please allow 21 days for your Membership card and welcome pack to arrive in the post. However, you can use your new Membership immediately to obtain discounts and benefits (before your welcome pack arrives), simply print off the temporary Membership card that appears on your confirmation page when booking online, or request your Membership number from the Box Office if joining by phone or in person.
- How do I get a replacement Membership card?
If your Membership card is lost or stolen, please call the Box Office on 0845 121 6823 or e-mail tickets@barbican.org.uk to request a replacement. Your replacement card will arrive within 21 days. You can continue to use your Membership number to obtain discounts and benefits whilst waiting for your replacement card.
Membership benefits
- How do I get my Membership benefits over the phone/online at the Barbican?
When booking online, simply log in to the Barbican website using your unique Membership number. Your Membership discounts will be available to select after choosing your seats (subject to availability). When booking through the Box Office either by phone or in person, simply quote your Membership number to a member of the Box Office team to obtain your discounts.
- What events are there for Members?
As an Orange or Red Member, you can enjoy invites to exclusive Members' events throughout the year. These include private film screenings, drinks receptions, private views in Barbican Art Gallery, open rehearsals and more. Look out for information on upcoming events in your monthly Barbican Guide Members' letter, Members' e-updates or on the Members' events page. Many events are free to attend.
- How many guests can I bring to the events?
Members can bring one accompanying guest to events, unless otherwise stated.
- When are the opening times for the Red Room?
The Red Room is open to Red Members between 5-11pm Monday - Saturday, and 5-9pm Sunday.
- I'm having difficulties using my Membership number online to log in/obtain discounts – what should I do?
Please ensure that you use the correct Membership number that appears at the top or your monthly Barbican Guide Members' letter, or on your current Membership card. If you experience difficulties logging in or obtaining discounts online, please call the Box Office on 0845 121 6823.
- When can I change my Membership tier?
You can chose to change Membership tier at any time. If you choose to upgrade at renewal time (up to two months prior to your expiry date), you will simply be charged the total new Membership fee and your new Membership will begin when your current Membership expires. If you choose to upgrade at any other time during your Membership, (e.g. more than 2 months before expiry), you will be charged a one-off upgrade payment which can me be made by credit card or by Direct Debit.
Members' communications
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